Grievance Redressal Mechanism

Introduction

The Domain name quickthinkdotcom.in ("website") is owned by QuickThinkDotCom.in ("the Company"). The Company is registered under the Companies Act, 2013 and is engaged in the business of digital media advertising and providing lead generation services to financial institutions.

To ensure that a suitable mechanism exists for receiving and addressing complaints from its customers/constituents with specific emphasis on resolving such complaints fairly and expeditiously regardless of source, the Company has framed this Grievance Redressal Policy.

Objective

The Grievance Redressal Mechanism is framed to:

• Provide the best customer service.
• Comply with the Guidelines of the Fair Practices Code prescribed by the Company.
• Ensure fairness and transparency in handling customer complaints.

Principles of Grievance Redressal

• Customers will be provided with clear information on how to raise grievances at offices and on the website.
• Complaints will be resolved with relevant investigation only, without undue hassle to customers.
• Responses will comply with RBI guidelines and ensure efficiency.
• The Company will remain consistent in providing information or processes requested by customers.

Registration of Complaints

Customers may register complaints via:

• E-mail – Customers can send an email for grievance redressal.
• Corporate/Administrative Offices – Customers may approach officials-in-charge or register complaints in the Office Complaints Register available at reception.
• Grievance Redressal Unit – Customers can reach out via phone or email updated on our website under the "Grievance Redressal" section.

Escalation Process

Policy Revision

This policy is subject to revision in line with RBI guidelines from time to time.